Easy to order my favourite Sumatra Organic coffee beans and extra good value when I order 6 bags!!!
The coffee i, eventually, received is decent, hence the 2 stars, however prior to that was a shambles and not what i expected, if i had known i would not have bought. I placed an order, was then advised there was a delay, to be told i would receive on a certain day, which didn't happen. I also did not receive what i ordered. I ordered in May and expected a specific blend, this was changed, without my consent, and sent anyway, as it is June's pick, even though my order was placed in May. First impressions count for a lot, and i was not left with a great one, on the admin side at least. I have now ordered from another independent company, hopefully the pre arrival experience will be better. I will think long and hard before using again. I may give them the benefit of the doubt, we shall see, only based on the fact the coffee is pretty decent. But if it happens again i will not, if i do order and it goes well then i will revise my review and give a better score.
Hi Charlie, thank you for taking the time to leave a review.
We're sorry that your experience didn't meet expectations and missed the delivery date. We completely understand your frustration, particularly as you were expecting a specific coffee and instead received a different one.
Our Mule's Pick subscription features a different coffee each month, so when your order was dispatched in June, it was fulfilled with June's featured coffee rather than the May coffee you were expecting. While there was a reason for the change, we appreciate that this should have been clearly communicated to you beforehand.
We're pleased to hear that you enjoyed the coffee itself, but we know that great coffee doesn't make up for a disappointing customer experience. As an apology, we will send you a bag of our May Mule's Pick coffee so that you can try the coffee you originally ordered.
Thank you for your honest feedback. We've taken your comments on board and will use them to improve how we communicate with customers in future.